As a concerned businessman, I want to ensure my customers are happy. As a nice guy (and a concerned businessman), I am willing to go that 'extra mile' for customer satisfaction. I decided to include a case study of a returned item from someone who used our return and repair policy to their benefit.
One of our featured Guest Artists, Russell Boone created two gorgeous glass sculptures for us. They sold rather quickly. When you see the pictures (below) you will probably understand why. They were also featured in a blog post introducing him a few months ago. Kat Phipps bought both of them for herself, and waited with excitement for them to arrive. Only to discover they "melted" in the shipping process. I directed her to our return / repair policy and reminded her she only needed to pay the shipping / handling for their return. We pay for the out-going mail.
We received the melted items in the mail a few days into December. Thankfully, Kat is patient. She graciously allowed us to wait until after the holiday madness to fix them. This is what we received in the mail.
Holiday season over, I repaired the broken pieces. Here is one of the items that Kat received in the mail yesterday:
If it is broken, we will fix it! Or replace it, at our discretion. You pay the shipping here and we'll pay the shipping back.
One of our featured Guest Artists, Russell Boone created two gorgeous glass sculptures for us. They sold rather quickly. When you see the pictures (below) you will probably understand why. They were also featured in a blog post introducing him a few months ago. Kat Phipps bought both of them for herself, and waited with excitement for them to arrive. Only to discover they "melted" in the shipping process. I directed her to our return / repair policy and reminded her she only needed to pay the shipping / handling for their return. We pay for the out-going mail.
We received the melted items in the mail a few days into December. Thankfully, Kat is patient. She graciously allowed us to wait until after the holiday madness to fix them. This is what we received in the mail.
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| In the foreground, you can see the melted glue well. |
Holiday season over, I repaired the broken pieces. Here is one of the items that Kat received in the mail yesterday:
If it is broken, we will fix it! Or replace it, at our discretion. You pay the shipping here and we'll pay the shipping back.
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